The light over heated appx 3 minutes and one of the batteries leaked also L/D.
I returned the light to Raul atC/S.
I had the light for less than one year(1 year warranty).

Raul called me and informed me it would cost 50.00 to repair the light.
I told him to box it up and send it back.
I called back and told to include the burned up batteries and he said he would fix it under WARRANTY!

I received the light it worked for about 5 seconds and the bulb went out.
I called back Raul is never at his desk so I left numerous messages to no avail.
Finally two weeks ago a girl answered the PHONE and said a bulb was shipped.
Still no bulb from customer no service.




So if you want a weapon light that explodes and the lousiest C/S in the industry get Laser Devices!

Now I know why Sure Fire is at the top of the game no questions asked great C/S and a pleasure to deal with.

This post has been edited by demusn1979: June 10th 2006 1:00 PM

Sorry for your bad experience.

And like the prostitute said to the leper, "Thanks for the tip."

Ouch!

Thanks for the warning demusn1979, those guys are diffinitely off my list.

I hate to hear stories of crappy customer service, but at least they help others if they choose to listen.

Well thanks to the fourms it looks like my problem has been resolved.
Someone on another board put me in touch with Joel at L/D who cares about their customers.
He assured me he personally would take care of this problem.

It's good that they finally did the right thing by you, however they should have done that in the first place. Customer service is the yardstick by which I personally judge a company. They will all be more than happy to take your money, but what they do and how they do it AFTER they have the fruit of your labor and toil is the truest indicator. Laser Devices just lost my business forever more.

I had a $200 rail mounted light made by them, actually TDi, but they are the same company and CAA is another branch of that company as well. Anyway, I was changing the batteries in it once day and the damn thing came apart. The bulb came out, but there was no way to access the area between the glass and the bulb. I threw it away and bought a Surefire G2 Nitrolon and a Vltor mount. No problems since.

TS